When will I be charged for shipping?
You will be charged for shipping after the orders are locked on BackerKit which should be at the end of August. We will be sure to send you a reminder before we lock orders for any final changes.
Last updated: July 03, 2025 02:46
Will the shipping be tracked?
Yes, all shipping will be tracked if the order contains a mini plushie, otherwise it may not be tracked to reduce costs. When your order has been shipped we will let you know what your tracking number is.
Last updated: July 03, 2025 02:47
What if I am moving soon?
You can update your address at any time via BackerKit before the addresses are locked which should be at the end of September. We will send out a reminder before we lock addresses for any final changes.
Last updated: July 03, 2025 02:48
When do I need to complete the survey by?
As soon as possible please! It helps us to have a better understanding of the number of items we need to order, so the sooner the better. However, we will send plenty of reminders when the surveys are going to close.
Last updated: July 07, 2025 17:31
What do I do if I have credit remaining in the survey?
If you have credit remaining when you start the survey you can either use this towards shipping, add-on extra items or leave it as a tip (via the tip jar or by leaving it in the credit remaining).
Last updated: July 07, 2025 17:31
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
For international backers, please note that EggzWorld is not responsible for any customs/VAT fees that may incur during delivery.